At Anton Gost, we are dedicated to ensuring your satisfaction with every purchase. Should you need to return or exchange an item, please review our policy below to facilitate the process:
1. Return and Exchange Period
You have 30 days from the date of receipt to initiate a return or exchange. We are unable to process returns or exchanges for items received more than 30 days after the delivery date.
2. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags attached. We do not accept returns or exchanges for items that have been altered, damaged, or show signs of wear.
The following items are non-returnable and non-exchangeable:
- Gift cards
- Underwear and swimwear
- Personalized or custom-made items
- Clearance or final sale items
3. How to Initiate a Return or Exchange
To start the return or exchange process, please follow these steps: a. Contact our customer service team via email or phone, providing your order number and reason for the return or exchange. b. Our customer service team will issue a Return Merchandise Authorization (RMA) number and provide a return shipping label if applicable. c. Securely package the item, including the original packaging, tags, and any accompanying items or documentation. d. Clearly write the RMA number on the package and affix the return shipping label if provided. e. Ship the package to the designated return address provided by our customer service team.
Please note, you are responsible for return shipping costs unless the item is defective or there was an error in processing your order.
4. Refunds
Upon receipt and inspection of your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and a credit will be applied to your original method of payment.
5. Exchanges
For exchanges (e.g., different size, color, or style), follow the return process outlined above (section 3). Once we receive your returned item, we will process the exchange and ship the new item to you promptly. Additional shipping charges may apply.
6. International Returns & Exchanges
For international returns and exchanges, please contact our customer service team for assistance. Additional shipping costs, customs fees, and taxes may apply.
By shopping with us, you agree to adhere to our Returns & Exchanges Policy. If you have any questions or require assistance, please reach out to our customer service team. We are here to ensure your satisfaction.